Security Control Room Manager
Location: Stoke / Crewe area
Salary: £45,000
Hours: Monday to Friday

A top 20 national security provider is looking to appoint a talented people manager to oversee their regional hub control room. This is a key role in the effective management of several security contracts. You will be integral to the success of this business as you ensure a smooth delivery of security services across the region.

The role will focus on leading a team responsible for scheduling a large number of security staff, ensuring officers are rostered correctly, staff cancellations are covered appropriately, and mobile teams are working at optimum levels.

Applicants should meet the following criteria:

• Prior experience scheduling security staff, ideally using a rostering system such as Logosoft, Timegate, TrackTick etc.
• Strong IT skills with a keen attention to detail.
• Adept at building relationships with front-line staff
• Confident administering a large team of Security staff
• Prior supervisory or management experience

Responsibilities:

• Supervision of the control room team
• Implementation of processes and procedures
• Strive to improve service delivery in line with client SLA’s / KPI’s
• Overseeing the effective Scheduling of security staff
• Forward planning of staff rota’s
• Budget management
• Ensure a robust process in covering blow outs and staff absences
• Assist with the recruitment and interviewing of staff
• Co-ordinate staff inductions and training
• Collate and administer annual leave requests
• Respond effectively to additional staffing requests
• Regularly updating the company scheduling system
• Respond to situations in a professional manner
• Attend client meetings
• Communicate effectively with site managers
• Generating scheduling reports