Operations Manager
Salary: £45,000 + company car
Location: This is a hybrid/field-based role with the requirement to be in the Kent office twice a week.   

Hours: Monday to Friday, 9:00 – 17:30.

This role presents a great opportunity to manage the delivery of services to a portfolio of clients. We are seeking a candidate that can drive service excellence and has experience leading and directing mobile field-based teams. This could be within the logistics sector, mobile services, keyholding or a similar industry.

Applicants must meet the following criteria:

• A positive people manager with experience leading field-based teams
• Experience overseeing operations relating to route management, service delivery etc.
• Strong process improvement skills

Key duties and responsibilities will include:

• Ultimate responsibility for the operational management of field-based teams
• Drive service delivery and client satisfaction across accounts.
• Budget management
• Management and leadership of teams
• Regular client meetings across sites to ensure maximum client engagement.
• Manage the mobilisation of new contracts.
• Conduct and monitor staff appraisals including HR / disciplinary issues
• Recruitment, training, and development
• Production of high-quality reports to senior leadership teams and client contacts
• Undertake site visits.
• Develop and maintain quality management systems to measure performance.
• Management of fleet vehicles