Control Room Officer

Location: London E16

Salary: £32,843 (plus a 4.5% pay rise from 1 April 2024) + benefits including pension scheme, season ticket loan, 30 days annual leave, Uniform provided

Hours: 37 per week.

3 x 7.5-hour daytime shifts covering between 06:00 to 22:30hrs

1 x night shift from 22:00 to 06:30hrs.

Whilst you will be offered a certain shift between these hours, some flexibility will be required to meet operational requirements.

This is no ordinary control room role; we work in a dynamic and exciting environment where no two days are the same. It is one that requires alert, highly motivated and reliable security operatives who are committed to demonstrating the highest professional standards and providing excellent customer service and want to go beyond the traditional security role.

We operate in a modern publicly accessible, headquarters building.  As well as being an office, we host many public and private events with the security and operations team taking a leading role in ensuring the smooth running of the building.

You will be or will become one of our Security Control Room (SCR) specialists operating and controlling state of the art security systems and equipment.  At times you will be the senior security officer-in-charge on site and will act as the deputy to the Security and Operations Team Leaders, with whom you will need to work closely.

From the SCR you will monitor all activity in around the building, controlling vehicle access, scanning the local environment for threats and hazards, checking positions are staffed, initiating and co-ordinating emergency response procedures and tasking Security and Operations Officers (SOOs) as necessary. You will also manage the access control system, enrolling new starters and deleting leavers, monitor CCTV and sensors, maintain logs and produce reports.

You will learn about our security systems, gaining an in-depth knowledge and being able to carry out first line fault diagnosis and fixes to ensure that the systems remain operable. You will also liaise with maintenance contractors in the servicing and repair of the systems.

To provide relief from the intense SCR work, as well as to provide a back-up capability, you will also take your turn on rota working as a Security and Operations Officer (SOO), where you will operate some advanced security equipment, such as airport style screening equipment, as well as carrying out point duties and conducting external patrols of the publicly accessible estate. On occasions you may be called upon to use your physical intervention training to manage conflict situations to protect others from harm.

To support you in this role you will undergo advanced training in the SCR and security equipment to enable you to deal with both day to day and complex, high threat situations.

As you can probably imagine being a Control Room Officer is a multi-tasking role that requires a high level of mental dexterity, ability to work under pressure and prioritise and a good level of physical fitness and personal resilience.

The operations aspect of the role will also see you dealing with post, couriers and deliveries, monitoring building contractors and keeping an eye on the presentation of the building, grounds and facilities.  You will deal with any issues that are within your remit and report where other specialists are needed to resolve problems or faults. You will effectively be the eyes and ears of the building, supporting the wider facilities management team to ensure that the highest standards are maintained.

As a minimum you will need to have a valid Security Industry Authority Door Supervisor Licence and ideally a CCTV License, although training for the CCTV can be provided. Experience of operating in a public facing, high profile environment is desirable. An understanding of security systems and working in a secure control room environment is also desirable. Good time keeping, personal resilience and the ability to operate complex systems, learn procedures, task others and give clear instructions are key attributes for someone to be successful in this interesting and challenging role.  Team working and a positive, “can do” attitude is essential. This is a uniformed role that requires the wearing of body armour when carrying out SOO duties.

In return for your services, we offer industry leading terms and conditions, which includes a competitive salary starting of £32,843 pa (plus a 4.5% pay rise from 1 April 2024) for a 37 hour week rising to £36,255, which includes weekends working plus 30 days paid leave. Overtime opportunities may also be available, including on bank holidays, but are not guaranteed. We have 3 x 7.5 hour daytime shifts covering between 06:00 to 22:30hrs and one night shift from 22:00 to 06:30hrs. Whilst you will be offered a certain shift between these hours, some flexibility will be required to meet operational requirements.